Terms of Service
This English translation is provided for convenience only. The German version at clappo.de/agb is the legally binding one.
Version 2026-10-01-v1 · Last updated: October 1, 2026
1. Scope
These Terms of Service (hereinafter "Terms") govern the use of the portal by the user and the relationship between the user and the operator.
The operator of the portal is:
ELMACO, Marco Thiele
Anrather Straße 113
47877 Willich
VAT ID: DE312602786
Owner: Marco Thiele
Email: info@clappo.de
Phone: +49 2154 8886881
2. Description of services
The portal provides a web-based platform for the structured approval of image material by end clients. After conclusion of the contract, the operator grants the user a non-exclusive, non-transferable right to use the portal to the extent agreed in the contract.
The portal's range of features may evolve over time. The operator is entitled to extend, change or discontinue features, provided that the core benefit of the contractually agreed service is not materially impaired as a result.
3. Conclusion of contract, prices and payment
The offer is directed exclusively at business customers within the meaning of § 14 BGB (German Civil Code). Before the contract is concluded, the operator offers a free trial account for 14 days. The trial account does not oblige the user to purchase, ends automatically when the trial period expires and is not converted into a paid subscription.
The paid contract is concluded when the user books a plan, initiates payment with the payment service provider Stripe, and the operator activates the account or confirms the booking in writing. Activation takes place after receipt of payment.
All prices are net prices in euros plus statutory VAT. The price list on the operator's website at the time of booking applies, unless an individual offer has been agreed.
The user may choose between monthly and yearly payment. With monthly payment, the monthly price is due in advance for one month at a time. With yearly payment, the yearly price is due in advance for 12 months. The yearly price equals ten times the monthly price; the remaining two months are free of charge.
If the user is in default of payment, the operator may suspend access after a prior reminder and a reasonable grace period until the outstanding amount has been settled. The obligation to pay remains unaffected.
Price changes apply to existing contracts at the earliest from the start of the next term. The operator will announce them in text form at least 60 days in advance. The user may terminate the contract up to the end of the current term.
4. Obligations of the user
The user undertakes to keep their access credentials confidential and not to allow third parties unauthorized access to the portal. The user is liable for all actions carried out through their account.
The user may upload only content via the portal for which they hold the necessary rights. In particular, the user warrants that image material does not infringe the rights of third parties, in particular copyrights, personality rights or trademark rights.
5. Availability
The operator endeavors to ensure high availability of the portal but does not guarantee it. Maintenance work is carried out outside normal working hours where possible and, where it can be planned, is announced with reasonable notice.
6. Liability
The operator is liable without limitation in cases of intent and gross negligence. In cases of slight negligence, the operator is liable only for breach of material contractual obligations (cardinal obligations) and limited to the damage typically foreseeable under the contract.
For loss of data, the operator is liable only to the extent that the loss could not have been avoided by proper data backup by the user in line with the current state of the art.
7. Data protection
The handling of personal data is governed by the Privacy Policy.
8. Contract term, termination and plan changes
With monthly payment, the contract runs for one month and is renewed for a further month at a time unless it is terminated by the end of the month.
With yearly payment, the contract runs for 12 months from activation and is renewed for a further 12 months at a time unless it is terminated with 30 days' notice to the end of the term. Ordinary termination during the current yearly term is excluded. Yearly amounts already paid are not refunded pro rata in the event of early termination, unless the operator is responsible for the termination.
Termination must be in text form, for example by email to info@clappo.de, or may be declared in the portal under the Subscription section.
An upgrade to a higher plan is possible at any time. The price difference is charged pro rata for the remaining term. A downgrade to a lower plan is possible at the end of the current term.
The right of both parties to extraordinary termination for good cause remains unaffected.
9. Final provisions
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. The exclusive place of jurisdiction for all disputes arising from this contract is, to the extent permitted by law, the operator's registered office.
Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions remains unaffected.
The operator reserves the right to amend these Terms with effect for the future. Users will be informed of material changes and asked to consent again at their next login.